Legal

Terms of Service

Last updated: September 7, 2026

1. Acceptance of Terms

By accessing or using RiseLocal.io's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

RiseLocal.io provides Rise Desk, an AI-powered front desk service for field service businesses. Rise Desk includes missed-call and overflow answering, caller details and service requests captured during calls, and call summaries by Telegram or email. There is no setup fee. Initial missed-call coverage can be ready in less than 15 minutes after checkout and completion of the emailed forwarding instructions. An onboarding engineer can help configure supported software connections, booking, and routing after call coverage is live. Advanced custom work and expanded services are scoped separately, with any additional costs agreed before that work begins.

3. Payment Terms

The standard Rise Desk base subscription is $497 per month. The first 10 Michigan shops eligible for the founding offer receive a base subscription rate of $249 per month, locked forever while that subscription remains active. The rate lock applies to the base subscription; additional usage and agreed expanded services are charged separately. Base subscriptions are charged monthly in advance. Additional usage is invoiced separately after each subscription billing period. All prices are in USD. All fees are non-refundable unless otherwise agreed in writing. Failure to pay may result in suspension of services.

3a. Included Minutes and Additional Usage

Both the founding and standard subscriptions include 500 AI answering minutes per billing month. Additional minutes are $0.50 each, invoiced monthly. Minutes reset each monthly billing period. Unused minutes do not roll over. Each allowance follows your subscription billing dates, rather than the calendar month. Minutes count the time your AI agent spends on connected calls, including answered spam and wrong-number calls. Unanswered calls do not count. We total connected AI call seconds for the billing period and divide by 60; additional-usage charges are rounded to the nearest cent. The included allowance is not an automatic shutoff: answering continues and additional minutes are charged at the stated rate. Operations and OS service levels include the same answering allowance unless a different allowance is agreed in your written plan. These usage terms apply to new subscriptions purchased under this offer; different terms in an existing written agreement continue to govern that agreement.

4. Cancellation

You may cancel Rise Desk services with 30 days written notice. Upon cancellation, phone answering and appointment booking services will cease at the end of your billing period.

5. Service Delivery

Initial missed-call coverage can be ready in less than 15 minutes after checkout and completion of the emailed forwarding instructions. Software connections are configured separately during onboarding. We answer calls forwarded from the shop phone number you provide. We do not port your existing phone number—you forward calls to the Rise Desk line. Customer SMS communication is available only after you complete 10DLC registration with your carrier. All calls are recorded and processed using AI transcription and call handling technology. By using Rise Desk, you acknowledge that calls will be recorded and processed by AI systems, and you agree to comply with applicable call recording disclosure laws in your jurisdiction. An onboarding specialist can connect Jobber, Housecall Pro, or ServiceTitan for direct booking after your missed-call agent is live.

6. Integrations and API Access

Rise Desk integrates with Jobber, Housecall Pro, and ServiceTitan to book appointments and update job records. Booking into Housecall Pro via the public API requires a Housecall Pro MAX plan. Call answering and Telegram or email call summaries work before a software connection is configured, subject to the included-minute and additional-usage terms above. The scope of advanced custom workflows, expanded services, and any associated costs is agreed before work begins. Third-party software subscriptions and API access fees are not included in your Rise Desk subscription. You retain ownership of your phone number (DID) and all data stored in your CRM or field service management platform.

7. Client Responsibilities

You are responsible for providing accurate business information required for setup, maintaining access credentials to connected third-party tools, forwarding your business phone calls to the Rise Desk line, completing 10DLC registration if you wish to send customer SMS, and ensuring your use of the services complies with applicable laws and regulations including call recording disclosure requirements.

8. Intellectual Property

All systems, workflows, AI models, and configurations built by RiseLocal.io remain the intellectual property of RiseLocal.io. You receive a license to use Rise Desk services for your business as long as your account is in good standing.

9. Limitation of Liability

RiseLocal.io shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid by you in the three months preceding the claim.

10. Modifications

RiseLocal.io reserves the right to modify these Terms of Service at any time. Continued use of our services after modifications constitutes acceptance of the updated terms.

11. Contact

Questions about these terms can be directed to mira@riselocal.io.