Legal

Privacy Policy

Last updated: September 2, 2026

1. Information We Collect

We collect information you provide when you fill out our contact or booking form, schedule a call, or communicate with us. This includes your name, phone number, email address, business name, and details about your service business. When you use Rise Desk, we also collect and process customer call audio and transcripts from the shop phone number we answer on your behalf, job details we write into Jobber, Housecall Pro, or ServiceTitan, and operational data sent via per-call pings (Telegram or email) to you as the shop owner.

2. How We Use Your Information

We use the information we collect to provide Rise Desk front desk services, answer your phone calls, book appointments into your field service management system, send you per-call pings with call details, contact you about our services, respond to your inquiries, improve our AI models and call handling, and communicate with you about updates or offers related to RiseLocal.io. When you register for 10DLC compliance, we may send SMS messages to your customers as part of Rise Desk operations. We do not sell, trade, or rent your personal information or customer PII to third parties.

3. Data Storage and Security

Your information is stored securely using industry-standard practices. We use third-party services including call recording infrastructure, AI transcription providers, field service management APIs (Jobber, Housecall Pro, ServiceTitan), messaging platforms (Telegram), and analytics tools to deliver Rise Desk services. These services have their own privacy policies governing the use of your data.

4. Cookies and Analytics

Our website may use cookies and analytics tools to improve your browsing experience and understand site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of our site may not function properly.

5. Third-Party Services

We integrate with third-party field service management platforms (Jobber, Housecall Pro, ServiceTitan), scheduling tools, CRM platforms, AI transcription providers, and analytics services. These services may collect information sent by your browser or transmitted via API as part of Rise Desk operations. Their use of this information is governed by their respective privacy policies.

6. Your Rights

You have the right to access, correct, or delete your personal information at any time. To make a request, contact us at mira@riselocal.io.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

8. Contact

If you have any questions about this Privacy Policy, please contact us at mira@riselocal.io.